Managing diversity at the workplace typically involves such basic activities as
A. separating minority employees from the majority.
B. recruiting individuals with different backgrounds.
C. hiring less qualified individuals over those who are more qualified.
D. ensuring that there are no cultural differences between those employed.
E. excluding minorities from the workforce.
Answer: B
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Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. Clearwater has had several orders for more than a quarter of a million dollars. According to the company's leading salesperson, Peter Austin, "We have lots of repeat corporate customers as a result of the importance we place on getting the hampers out on time and filled with the right products." Peter Austin is extremely successful and the major reason for his success is the way he handles objections. He believes that effectively handling objections is the key to success in
a sales profession. Today he is calling the CEO of Diamonite to make an important sales presentation. Austin is confident of handling the objections as he has prepared for the call.Austin asks, "Is there any reason why you think your customers would not enjoy a Clearwater Hamper?" Austin is: A. using the FAB method to postpone objections. B. forestalling the objection. C. assuming that the CEO has no objections. D. using the SPIN sequence. E. smoking out hidden objections.
Chain retailer organizations are often characterized by a large number of functional divisions, centralized authority and responsibility, standardized operations, and an elaborate control system
Indicate whether the statement is true or false
In order to prepare a sales budget, a ____ is required
A) production budget B) sales forecast C) static budget D) flexible budget
European Union antitrust law developed after World War II
Indicate whether the statement is true or false