Which of the following factors is identified as a factor that increases patient satisfaction?
1. Location of the HCO
2. Shared governance in the HCO
3. Type of third-party payer
4. Following the PSDA
2
Explanation: 1. Location may be important to a patient, but was not identified as a major factor in the book.
2. HCOs that use shared governance receive higher patient satisfaction.
3. Type of third-party payer is not major factor related to patient satisfaction.
4. The PDSA law is important, but not directly related to patient satisfaction.
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