Express the difference between first- and second-order change.

What will be an ideal response?


First-order change refers to changing the behaviors of individuals in the system. Second-order change seeks to resolve underlying differences in perspective, most often through the process of reframing.

Communication & Mass Media

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When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All these nonverbal behaviors are used to __________.

A. repeat verbal messages B. accent verbal messages C. control the flow of verbal messages D. help the speaker adapt to the interaction

Communication & Mass Media

Studies reveal that when what we say and how we say it contradict each other, listeners will place more faith in our ______.

a. eye contact b. your delivery c. nonverbal actions d. none of the above

Communication & Mass Media

Which DOES NOT fit in the following list?

A. well-liked B. empathic C. extroverted and speaks frequently D. builds interpersonal climate E. challenges leader on task and procedure

Communication & Mass Media

What did Aristotle mean by the "moral habits" of a person?

What will be an ideal response?

Communication & Mass Media