Express the difference between first- and second-order change.
What will be an ideal response?
First-order change refers to changing the behaviors of individuals in the system. Second-order change seeks to resolve underlying differences in perspective, most often through the process of reframing.
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When we are listening to someone speak, we are not passive; rather, we nod our heads, purse our lips, lean forward, and so on. All these nonverbal behaviors are used to __________.
A. repeat verbal messages B. accent verbal messages C. control the flow of verbal messages D. help the speaker adapt to the interaction
Studies reveal that when what we say and how we say it contradict each other, listeners will place more faith in our ______.
a. eye contact b. your delivery c. nonverbal actions d. none of the above
Which DOES NOT fit in the following list?
A. well-liked B. empathic C. extroverted and speaks frequently D. builds interpersonal climate E. challenges leader on task and procedure
What did Aristotle mean by the "moral habits" of a person?
What will be an ideal response?