Which of the following operational CRM technologies does the sales department typically use?
A. Campaign management, contact management, opportunity management
B. Sales management, contact management, contact center
C. Sales management, call scripting, opportunity management
D. Sales management, contact management, opportunity management
D. Sales management, contact management, opportunity management
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An enterprise resource planning system has which of the following advantages over multiple independent functional systems?
A. Modifications can be made to each module without affecting other modules. B. Increased amount of data redundancy since more than one module contains the same information. C. Reduction in costs for implementation and training. D. Increased responsiveness and flexibility while aiding in the decision-making process.
In a global economy,
a. the trade of goods and services is focused on trade between or among countries on the same continent. b. the international movement of labor is prohibited except for multilingual persons. c. the international flows of capital and information are common. d. all of the above happen in a global economy.
Permission marketing is based on a customer's ________.
A. income B. spam C. past purchases D. opt-in E. social media
The parol evidence rule allows oral testimony to help the court clarify terms of a vague contract
a. True b. False Indicate whether the statement is true or false