_____ of product and service performance and customer indicators is a critical management tool for defining and focusing on key quality and customer requirements, identifying product and service differentiators in the marketplace, and determining cause-effect relationships between product and service attributes and measures of customer satisfaction and loyalty
a. Regression analysis
b. Benchmarking
c. Correlation analysis
d. Quincunx experimentation
c
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In experimental design nomenclature, an X represents the measurement of the dependent variable
Indicate whether the statement is true or false
In a Project Cost-Duration Graph, total project costs are a sum of
A. Direct and indirect costs. B. Direct labor costs and the project manager's salary. C. Direct costs plus interest. D. Labor, material and equipment costs. E. Direct costs and the project manager's salary.
Employers will often provide such perks as health insurance and paid vacation time that are designed to be attractive and useful to employees. Collectively these perks are known as
A. stock. B. piecework. C. human resources. D. employee benefits.
________ is leveling normal fluctuations at the boundaries of an environment.
A. Flexing B. Skirting C. Smoothing D. Sifting E. Buffering