_______________________ is contingent on ownership of the problem and ownership of the change process by those in critical positions in the organizations.
Fill in the blank(s) with the appropriate word(s).
Ownership tension
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When Elaine says, "I am so mad" instead of "You make me so mad," she is
a. acknowledging her biological triggers. b. taking responsibility for her emotions. c. managing her display rules. d. deintensifying her emotional display.
Ryan and his best friend growing up lived next door to each other. However, when Ryan went to college and was 2,000 miles away their friendship was harder to maintain because they were no longer in close __________
Fill in the blanks with correct word
Faking eye contact by looking between heads or just above the heads of people in the back row helps to reduce nervousness.
Answer the following statement true (T) or false (F)
The keynote speaker at a conference is only there to mention all the other speakers that will be presenting
Indicate whether the statement is true or false.