What role does active listening play in an organization?
What will be an ideal response?
Answers will vary. Active listening is the attentive listening that occurs when the listener focuses his or her complete attention on the speaker. Active listening plays an obvious role in business success. Statistics collected on active listeners correlate one's rank in the chain of command of an organization with the amount of active listening that occurs. Hourly employees may spend 30% of their time listening, while managers often spend 60%, and executives might spend 75% or more. Interestingly, top salespeople also tend to spend about 75% of their communication time listening. People tend to tell more to those who listen better. So if people polish their listening skills, they're also likely to buff up the quality of what they know and when they know it.
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Net income was $51,000 for the year. The accumulated depreciation balance increased by $14,000 over theyear. There were no sales of fixed assets or changes in noncash current assets or liabilities. Under the indirectmethod, the cash flow from operations is $37,000
a. True b. False Indicate whether the statement is true or false
Which of the following is not an organizationally driven reason for outsourcing?
A. Improve credibility and image by associating with superior providers. B. Increase product and service value by improving response to customer needs. C. Improve flexibility to meet changing demand for products and services. D. Improve effectiveness by focusing on what the firm does best. E. All of these are organizationally driven reasons for outsourcing.
In the context of levels of communication, internal messages:?
A) ?are communicated through media advertisements. B) ?include website communication and annual reports. C) ?are intended for recipients within an organization. D) ?include communication to the public.
Niche segmentation of customers involves segmenting customers based on all of the following except?
a. Customers with similar social media presence b. Customers with similar needs c. Customers with similar buying attitudes d. Customers with similar buying habits