Which habit emphasizes a cooperative approach to communication?
A. Be proactive
B. Think win/win
C. Synergize
D. Seek first to understand, then to be understood
B. Think win/win
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Census data is an example of a ________ source of Big Data
A) social media B) partner database C) commercial entity D) government E) corporate information technology
Mary wants to know which of the Big 5 personality traits has been shown to best predict job performance in general. Which characteristic should she look for?
A. openness B. conscientiousness C. agreeableness D. neuroticism
While there is no single employee public, there is a diverse group of employee publics that ________
A) consists of numerous subgroups B) shares all the same concerns C) shares similar interests D) is concerned mostly with pay levels
The manager who wants to understand someone’s internal frame of reference should use which type of listening?
A. causal B. factual C. sympathetic D. empathic