The daughter of a hospitalized client comes to the nurse manager's office with a complaint about the care provided on the previous shift. What is the manager's first action?
1. Call the nurse from the last shift to participate in a conference call about the complaint.
2. Ask the daughter to explain what happened.
3. Tell the daughter that the last shift was understaffed and apologize for any problems that might have occurred.
4. Ask the daughter what can be done to improve the situation.
2
Rationale 1: The manager should collect more information before contacting the nurse from the previous shift.
Rationale 2: The nurse manager must first assess the situation.
Rationale 3: The manager should not tell the daughter that the shift was understaffed. This is a liability and does not address the daughter's concerns.
Rationale 4: Until the manager has assessed the issue, intervention cannot be provided.
Global Rationale:
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1. Medicare legislation was passed 2. Visiting Nurse Associations were established 3. The Montefiore Hospital Home Care Program in New York was established 4. The Civil Works Administration provided funds for the use of nurses who were unemployed
The patient's plan of care is made to reflect the needs of the patient
True False
____________________ traction is applied through the skin to the bone.
Fill in the blank(s) with the appropriate word(s).
The nurse is caring for a client with a theophylline level of 14 mcg/mL. What is the priority nursing intervention?
a. Increase the IV drip rate. b. Monitor the client for toxicity. c. Continue to assess the client's oxygenation. d. Stop the IV for an hour then restart at lower rate.