CHOOSE ALL THAT APPLY. Effective patient–provider communication has been associated with decreases in ______.
a. anxiety
b. adherence to treatment
c. poverty
d. malpractice claims
a. anxiety and d. malpractice claims
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In advertising, the cost of reaching 1,000 consumers with a particular advertisement in a particular medium is known as which of the following?
A. CPM B. CPT C. Y2K D. A1C
Euphemisms are typically considered to be more socially acceptable, alternatives to direct speech
Indicate whether the statement is true or false
Karla and David are having a conflict over who should wash the dishes. Karla says to David, "You're just like your brother. You're lazy and don't care about anyone except for yourself
Your entire family is worthless!" This is an example of which of the following? a. Assertive communication b. Aggressive communication c. Passive communication d. Argumentative communication
Answer the following statements true (T) or false (F)
1. Identity markers are communicated and utilized with the primary motivation of self-actualization. 2. Active listening consists of focusing on the listener's words, rehearsing what you will say next, and giving advice. 3. Good posture and strategic paraphrasing are examples of key components of active listening. 4. Leading questions can be a useful communication tool because they reduce confusion and effectively limit options. 5. Baney (2004) says that phrases like "I think," "I feel," and "I want" should be eliminated from our vocabulary to increase assertiveness.