Employee empowerment is a central concept to improving customer service
Indicate whether the statement is true or false
True
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recognizes the adoption and change of human behaviors as a complex process with many parts.
a. Intrinsic motivation theory b. Social cognitive theory c. Social impact theory d. Social role theory
Which of the following capital budgeting techniques may potentially ignore part of a project's relevant cash flows?
a. net present value b. internal rate of return c. payback period d. profitability index
Howard needs a truck to pull a 2,000-pound trailer. Gordon tells Howard, "My truck will pull a 2,000 pound trailer with ease." Relying on Gordon's statement, Howard buys the truck, but it will not pull a 2,000-pound trailer. If Gordon did not intend to deceive and Howard sues for nonfraudulent misrepresentation, he can ask for:
a. punitive damages, but not out-of-pocket damages. b. out-of-pocket damages, plus consequential damages. c. out-of-pocket damages plus punitive damages. d. nominal damages because Howard should have known the capacity of the truck.
Fact Pattern 17-1BKip sells an apartment building to Lacy with a promise to repair the roof, which violates the local housing code, within six months. One year later, Kip sends Milo, a carpenter, to fix the roof. Lacy orders Milo to leave and refuses to make further payments to Kip, who files a suit against Lacy.Refer to Fact Pattern 17-1B. Lacy's refusal to make further payments is most likely
A. a material breach. B. complete performance. C. excused by Kip's failure to fix the roof. D. substantial, but not complete, performance.