In the service-profit chain, external service value leads to all of the following EXCEPT ________.
A. profitability
B. customer satisfaction
C. employee turnover
D. revenue growth
E. customer loyalty
Answer: C
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Functional-area strategies
A. concern the actions, approaches, and practices to be employed in managing particular functions within a business. B. specify what actions a company should take to resolve specific strategic issues and problems. C. are normally crafted by the company's CEO and other senior executives. D. are concerned with how to unify the firm's several different operating strategies into a cohesive whole. E. are normally crafted by operating-level managers.
To prepare the statement of cash flows requires analyzing changes in balance sheet accounts during the accounting period. As an outcome of correct double-entry recording of all transactions, the net change in cash will be _____ the net change in all noncash accounts
a. greater than b. less than c. equal to d. greater than or be less than e. greater than or be equal to
What criteria is used in determining the composition of the bargaining unit?
What will be an ideal response?
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