When listeners avoid arguments and evidence that challenge what they already believe by putting
conflicting ideas into separate mental boxes, they are using a resistance strategy known as
A) denial.
B) belittling the source.
C) selective listening.
D) selective perception.
E) compartmentalization.
E
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According to the text, speech anxiety is often created by
A) fear of media exposure. B) genetic predispositions. C) fear of outlining. D) fear of physical attractiveness. E) fear of social inadequacy.
Which of the following terms refers to the study of communication via touch?
a. paralanguage b. haptics c. proxemics d. kinesics
One of the following statements is not true about workplace bullying:
a. Bystanders are less likely to leave the job. b. In the workplace, people believe this is a childhood problem. c. Negative consequences extend to include bystanders as well as perpetrators. d. Human Resources offices are mostly ineffective in cases involving upper management.
Which of the following can be valuable in evaluating the pros and cons of solutions that have
been generated? A) T chart B) Journalist?s Six Questions C) force field analysis D) Dewey?s Reflective Thinking Model