What is the best method for hospitals to track patient satisfaction?
a. Family buys chocolates for each shift.
b. Family speaks to the charge nurse about how unhappy they are with a particular employee.
c. Family writes a letter to the unit and to the chief nurse officer to thank the staff for providing care and compassion even though their family member died.
d. Patient completes a patient survey after returning home from the hospital.
ANS: D
Although letters and chocolates are nice, performance measures are data driven and not anecdo-tal. The other options do not provide data.
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a. low literacy. b. psychomotor dysfunction. c. affective domain deficiency. d. low health literacy.
During the assessment of a client, the nurse finds that the client's lower extremities are both warm, sensation is intact, and motion is unrestricted. What does this finding suggest to the nurse?
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A client is diagnosed with a viral illness and requests an antibiotic to "cure" his illness. When the request is refused by the physician, the client states to the nurse, "I will never get better." What is the best response by the nurse?
A) "I will speak with the physician again. You will only get better while taking an antibiotic." B) "Prescribing antibiotics for a viral infection may result in drug-resistant bacteria." C) "You need to think positively, and you will get better soon." D) "Taking antibiotics when you don't need them will make you sick."