When the nurse and client are engaged in the process of exchanging information, this process is:
a. communication c. listening
b. hearing d. rapport
A
Communication is sending and receiving a message. Communication consists of a sender, the person who initiates an idea, thought, or emotion that he or she wants to relate to another person; a message, the thought, idea, or emotion the sender wishes to send to another person; a channel, the means through which the sender sends a message, including auditory channels (speaking, hearing, listening), visual channels (verbal or nonverbal), and kinesthetic channels (touch, sensation); a receiver, a person who accepts the message from the sender using physiologic, psychological, and cognitive components; feedback, the verification or response from the receiver to the sender about the message; and influences, factors that affect both the sender and the receiver, including education, culture, emotions, perceptions, and the situation in which the communication process occurs.
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