A person whose characteristic response to conflict is __________ may believe that one should be obliging, complacent, pliable, yielding, unselfish, and meet the wants and needs of others
A. competitive
B. integrative
C. accommodative
D. collaborative
E. substantive
ANS: c
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Vocal variety includes which of the following elements?
A) The speaker's listening skills B) The speaker's use of denotative definitions C) The speaker's philosophy of public speaking D) The speaker's attitude E) The speaker's use of pauses
The target audience for the CLOROX Ick Awards wanted to ______.
A. spend time on personal enrichment B. spend time on work C. spend quality time with family D. spend time on volunteering
The crystal roof is the name for the invisible barrier that keeps women from top ? management positions
Indicate whether the statement is true or false.
Select the objective from the list below that would be measurable:
a. At the end of the training session, trainees will appreciate the value of using good customer service skills. b. At the end of the training session, trainees will understand how to use effective customer service skills. c. At the end of the training session, trainees will demonstrate the use of the three components of answering incoming calls. d. At the end of the training session, trainees will itemize customer service skills.