____________ involves the employees of the firm who provide the service recovery and their behavior toward the customer
a. Procedural justice
b. Legal justice
c. Interactional justice
d. Relational justice
e. Outcome justice
c
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Which one of the following is a characteristic of a descriptive case study type evaluation design?
a. use inferential statistics b. randomly select a sample and randomly assign participants to study conditions c. study human behaviors in natural settings d. test hypotheses
Profit margin is calculated by dividing net sales by net income.
Answer the following statement true (T) or false (F)
If measured by total revenue, which subsector of charitable nonprofits is the largest?
A. religious B. health services C. human services D. international and foreign affairs
An employer-employee relationship exists when an employer gives an employee authority to act and enter into contracts on his or her behalf
Indicate whether the statement is true or false