When communicating on the phone with a patient, proper telephone etiquette includes which of the following:
A. Varying your pitch and phrasing.
B. Use of a pleasant tone of voice.
C. Speaking clearly and distinctly.
D. All of these.
Answer: D
Health Professions
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What does the ACA mostly likely to accomplish?
a. Expand access b. Improve quality c. Reduce cost d. Reduce administrative waste
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An inability to coordinate muscle activity is known as:
A. ataxia B. muscular depression C. absence seizure D. a tonic–clonic seizure
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The exchange of information between two parties for administrative or financial activities is called a (an) _____.
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Health Professions