Please list and describe three advantages of self-service portals for HR administration.

Question

What will be an ideal response?

Answer 1

(Students can choose from the options below.)
• Self-service portals improve the speed and quality of service to employees and managers for routine inquiries and changes.
• Self-service portals reduce inquiry transactions requiring direct HR staff involvement, keeping information current.
• Self-service portals enhance employee satisfaction by permitting employees to control when and where such access activities occur. This empowers employees; increases their productivity, especially for those who travel frequently; and offers privacy for those who prefer to handle such matters without the presence of coworkers.
• Self-service portals facilitate easy, increased access to HR information, helping employees ensure that important personal data, such as individual job performance appraisals used by managers in making decisions about employment rewards, such as salary increases or promotions, are accurate and up to date.
• Executives believe that having managers use this more accurate, timely information contributes to improved managerial decisions.
• Self-service portals help reduce the number of transactions for HR employees and, correspondingly, overall HR costs.