The nurse manager is teaching the staff nurses in the emergency department about violence in health care settings. What information will the nurse include when teaching about hospital risk factors that increase risk of violence? Select all that apply
1. High census levels
2. Low staffing levels
3. Characteristics of staff
4. Characteristics of services delivered
5. Waiting times for services delivered
Answer: 2, 4, 5
Explanation: Risk factors for aggression and violence in health care settings include characteristics of the services delivered, such as the frequent presence of distraught patients and family members; individuals having to wait for services to be delivered; and low staffing levels that may exacerbate waiting times for those having to wait for care. Census levels and characteristics of staff members do not increase the risk of violence in the health care setting.
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