Hypersensitivity is:
A) High blood pressure
B) A severe anaphylactic reaction
C) A phobia
D) An allergy
E) Hives
Ans: D) An allergy
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In what way can an organization's mission, vision, and strategic plan help with writing policies and procedures?
A) All three provide a big picture view of the organization B) They can identify the values and beliefs that serve as guiding principles C) They describe what the future will look like for the organization D) These documents are not really all that helpful for developing policies and procedures
TRICARE claims must be submitted no later than:
A) 30 days from the date of service. B) 90 days from the date of service. C) 6 months from the date of service. D) 1 year from the date of service.
A direct end user of a hospital’s statistical data used to make decisions includes:
A. hospital patients B. hospital’s Governing Board C. school district employees D. none of the above
When dealing with a caller who is nervous, upset, or angry,
A. tell the patient that you will not continue the conversation until the patient settles down. B. show empathy and an understanding of the caller's feelings. C. tell the caller that you will not be talked to like that and hang up. D. insist that the physician take the call.