Which of the following facilitates process integration?
A) maintaining independent databases for each process
B) developing mutually supportive processes
C) restricting access to sensitive data
D) decentralizing process activities
B
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Anthony, a human resource executive for Beta Equipment, is preparing a recommendation to the company's executives that the company develop a program of succession planning. The company has been growing rapidly, so he anticipates some resistance to the time required for careful planning. Which statement would best support Anthony's idea for succession planning?
A. Succession planning will be needed only temporarily, because the workforce has been aging. B. Succession planning forces Beta Equipment's managers to conduct performance appraisals of all employees. C. Beta Equipment is able to grow in spite of having fewer middle managers than it did 30 years ago. D. Succession planning enables Beta Equipment to promote managers whether or not they are ready. E. Succession planning ensures that Beta Equipment is ready with candidates if a key position becomes vacant.
Producers who know something about their target customers' needs and attitudes often supply their relatively untrained salespeople with a sales presentation in which (1) the salesperson does most of the talking at the beginning, (2) the salesperson then brings the customer into the discussion to clarify the customer's needs, and (3) the salesperson tries to close the sale. They are using a
A. prepared sales presentation. B. target market presentation. C. quota system. D. consultative selling approach. E. selling formula approach.
A ________ exists when a buyer and its supplier adopt mutually beneficial objectives, policies, and procedures for the purpose of lowering the cost or increasing the value of products and services delivered to the ultimate consumer.
A. supplier development agreement B. strategic alliance C. shareholder relationship D. reciprocal arrangement E. supply partnership
Marble Industries hired virtually all of its employees from Union High School, which was overwhelmingly white in its racial makeup. Accordingly, there were virtually no nonwhite employees employed by Marble Industries. The work these employees performed
was work that any reasonably capable high school graduate could do. When organizations representing nonwhites questioned the policy, the personnel director indicated that Union High School graduates were hired because they had worked successfully for the company and because the president of the company had graduated from that school. There was no evidence that there was any plan or intention to discriminate against nonwhites. Discuss the possibility that this policy may violate Title VII of the Civil Rights Act.