Which of the following is appropriate when placing an initial call to a patient about collections?
A. Call the patient at work
B. Ask the patient why the bill has not been paid
C. Make the initial call if payment has not been received after 15 days
D. Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency
E. Assume that the patient forgot to pay or was temporarily unable to pay
Answer: E
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