Emotional appeals are unethical. Speakers should avoid them

Indicate whether the statement is true or false.


Answer: False

Communication & Mass Media

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Goleman's research on leadership indicates that leaders who are high on the organizational ladder show more emotional intelligence compared to lower level employees

Indicate whether the statement is true or false.

Communication & Mass Media

The accommodating conflict style can be appropriate when an issue is very important to others but is not very important to you

True False

Communication & Mass Media

Successful speakers speak about what they know, regardless of the make-up of their audience

Indicate whether the statement is true or false

Communication & Mass Media

Michelle uses these nonverbal behaviors while listening. Which makes her a less competent listener?

A) ?She leans toward the speaker. B) ?Even though she is taking notes, she makes eye contact. C) ?She taps her pen and shuffles her papers. D) ?She smiles and nods. E) ?She sits directly in front of the speaker in the second row.

Communication & Mass Media