Emotional appeals are unethical. Speakers should avoid them
Indicate whether the statement is true or false.
Answer: False
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Goleman's research on leadership indicates that leaders who are high on the organizational ladder show more emotional intelligence compared to lower level employees
Indicate whether the statement is true or false.
The accommodating conflict style can be appropriate when an issue is very important to others but is not very important to you
True False
Successful speakers speak about what they know, regardless of the make-up of their audience
Indicate whether the statement is true or false
Michelle uses these nonverbal behaviors while listening. Which makes her a less competent listener?
A) ?She leans toward the speaker. B) ?Even though she is taking notes, she makes eye contact. C) ?She taps her pen and shuffles her papers. D) ?She smiles and nods. E) ?She sits directly in front of the speaker in the second row.