Tom, a customer care executive, receives an order of 25 personal computers from a customer who wants the goods to be delivered to him in two days. Tom needs to inform the customer of that there will be a delay in shipping goods in bulk in such a short span of time. In order to maintain trust, Tom should ________.
A. update the customer regularly and keep the customer informed of any further delay
B. update the customer only when he or she raises a complaint regarding non-receipt of goods
C. update the customer regarding the delay as per his own convenience
D. update the customer only when they inquire about the delay in the shipment
Answer: A
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