When a customer's expectations are not met, you will be more successful rebuilding the long-term relationship if you
A) delay responding and hope the customer forgets about the complaint.
B) send a letter.
C) call the customer or schedule a face-to-face meeting.
D) request that a supervisor contact the customer.
C
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If in evaluating a proposal by use of the net present value method there is an excess of the present value of future cash inflows over the amount to be invested, the rate of return on the proposal exceeds the rate used in the analysis
Indicate whether the statement is true or false
Which job tool involves eliminating tasks, combining tasks, and changing task sequences?
A. Job enrichment B. Job enlargement C. Job rotation D. Job simplification E. Job operations
In a project network, ________ indicate activity dependency and project flow.
Fill in the blank(s) with the appropriate word(s).
Which sentence is punctuated correctly?
A) In The Terminator Arnold Schwarzenegger said "I'll be back." B) In The Terminator Arnold Schwarzenegger said, "I'll be back." C) In The Terminator Arnold Schwarzenegger said: "I'll be back."