Companies conducting a selection process are at risk of legal action from unhired candidates who claim they are victims of bias. What strategy can help to lower the risk of bias?
A) conducting unstructured interviews
B) conducting Internet-based interviews
C) conducting interviews by committee
D) eliminating systematic scoring of interviews
E) checking applicants' references and legal status
Answer: C
Explanation: C) Bias in interviews can result from the subjective responses of a solo interviewer conducting an unstructured interview. Structured interviews designed, conducted, and evaluated by a committee can help deter bias and limit legal claims.
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Kristy, a production manager at Smart Designs, believes that the formation of labor unions may have a negative impact on the performance of a company's stock. Which statement is likely to strengthen Kristy's belief?
A. Workers in unionized organizations tend to exhibit lower levels of productivity than workers in nonunion organizations. B. The formation of labor unions is likely to lead to conflicts between social and labor union goals. C. Unionized organizations are often required to pay their workers higher wages and offer them more generous benefits. D. Studies reveal that unions do not have any positive effects on performance measures, such as productivity, profits, and stock performance. E. Unions tend to have a positive impact on the self-esteem of their members.
Which of the following types of appeals is used to develop an image-oriented advertisement which is used for product categories where it is difficult to establish tangible differential advantages?
A) feature/benefit appeals B) competitive advantage appeals C) news appeals D) emotional appeals
____________ augment the core product, both facilitating its use and enhancing its value and appeal
a. Core products b. Supplementary services c. Delivery processes d. Sustaining processes e. Conditional services
Any writing—including letters, telegrams, invoices, sales receipts, checks, and handwritten agreements written on scraps of paper—can be an enforceable contract
Indicate whether the statement is true or false