Little Jenny was scared by an elderly man who approached her too aggressively. Now she is frightened by all elderly men including her grandfather. This is an example of:
a. Generalization
b. Discrimination.
c. Systematic desensitization.
d. Punishment.
A
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Which of the following are not considered direct participants in implementing organizations?
A) Consumers. B) Firing-line staff. C) Members of the legislature. D) High-authority figures.
Immediacy focuses on:
A) Things that happened for the client immediately before attending the session. B) Things in the client's life that require immediate attention. C) Questions the client asks that require an immediate response. D) What is occurring in the immediate relationship between the interviewer and the client.
When interviewers are embarrassed by a client's positive or complimentary remarks:
a. They should ignore the comments and focus the attention back on the client b. They should thank the client but avoid eye contact in order to discourage further focus on the interviewer c. They sometimes contradict the client, which denies them the right to express positive feelings d. They sometimes contradict the client, which models humility and healthy boundaries for clients
Because differences in age, sex, race, viewpoints, religion, and socio-economic background affect the degree of compatibility between the interviewer and the client:
a. Immediacy should never be used with clients who differ from the interviewer to a significant degree b. Interviewers should always wait for clients to initiate immediacy first c. Situations will often arise in which interviewers need to use immediacy responses d. Situations will seldom arise in which interviewers need to use immediacy responses