Define active listening and list four of the guidelines for active listeners to follow.
What will be an ideal response?
Active listening puts the three parts of the message-receiving process together by using verbal and nonverbal communications to show the sender that the receiver is fully engaged and cares about the sender as a person. Thus, it fosters good human relationships. Guidelines for active listeners include paying attention, avoiding distractions, staying tuned in by mentally paraphrasing, not assuming and interrupting the sender, watching the sender’s nonverbal behavior, asking questions, taking notes, and conveying understanding back to the sender.
You might also like to view...
Scanner panels with cable TV are used primarily for determining prices
Indicate whether the statement is true or false
Positive psychologists define virtues as ______.
A. guiding principles B. positive moral traits C. a personal calling D. intense life experiences
P&G solicits meaningful interaction from customers on its website rather than at independent sites. P&G recognizes the value of ________.
A. social marketing B. digital reliance C. prosocial marketing D. online brand communities E. viral marketing
The inventory turnover ratio is calculated as:
A. Cost of goods sold divided by average merchandise inventory. B. Ending inventory divided by cost of goods sold. C. Sales divided by cost of goods sold. D. Cost of goods sold divided by ending inventory. E. Cost of goods sold divided by ending inventory times 365.