In order to ensure that there is a balance of power when dealing with large, impersonal institutions through phone calls, one must avoid:
A. telling the institutions all the steps taken to get a response from them.
B. being reluctant in escalating issues.
C. asking them to call back on unresolved issues.
D. disobeying rules that seem ridiculous.
E. identifying individuals on the phone by name.
Answer: D
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Which cognitive distortion believes that you must become formal or something other than your self?
a. a. Psychic reading b. b. Peephole thinking c. c. Emotional reasoning d. d. Personalizing e. None of the above
Which of the following is NOT true about soundscapes?
a. Soundscapes occur only in high traffic areas, like big cities or large public events where there are lots of sounds put together. b. Soundscapes are everyday sounds in our environment. c. Sounds establish a community identity. d. Generational differences can be represented in soundscapes.
Which of the following is NOT an example of formal audience analysis?
A) focus groups B) surveys C) library research D) questionnaires E) market research
In a public relations presentation, the speaker should anticipate and prepare for criticism by
A) explaining more carefully the organization's plan. B) ignoring any objections, and just remaining positive. C) acknowledging and countering potential problems or objections. D) defending the position of the organization.