Discuss how customer expectations can influence the assessment of quality
Customer expectations are influenced by many different factors, such as personal needs, word of mouth or the reputation of the company, and individuals' own past experiences. Therefore, a customer compares the objective quality of a product based on the dimensions described earlier with his or her expectations. Based on such comparisons, the perceived quality of the product is thought to be higher or lower than expectations. Therefore, quality excellence means improving the dimensions of both objective and perceived product quality.
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Telling organizations that their ethical responsibilities end with obedience to the law:
A. reduces the frequency of corporate scandals. B. is just inviting more legal regulation. C. eliminates ambiguity while making personal ethics-related decisions. D. is enough to maintain an ethical business environment.
A trust is a form of co-ownership of property
a. True b. False Indicate whether the statement is true or false
Abigail and Pamela both have stocks in the Rondante Group. However, if in the future the company goes out of business, Pamela will have a claim on the assets of the company before Abigail. Also, she is given higher priority when the company pays the dividends to all its stockholders. Unlike Abigail, Pamela is a _____.
A. value stockholder B. growth stockholder C. preferred stockholder D. common stockholder
The third step in recording a transaction in the general journal is to record the:
A) explanation of the entry. B) account(s) to be credited and the amount(s). C) date of the entry. D) account(s) to be debited and the amount(s).