A client is arriving at the clinic for the first time. The nurse provides an introduction and establishes an initial rapport with the client. What phase of the interview process is this?
A) Introductory phase
B) Working phase
C) Summary phase
D) Closing phase
A
Feedback:
The introductory phase establishes initial rapport with the client and family members and informs the client about the nurse's need to ask questions and gather information. When making introductions, the nurse should address the client by his or her surname. The working phase is the second part of the process, and the summary and closing phase is the last.
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