Which of the following activities would most likely be associated with the "no customer contact" level of a service?
a. Receipt of customer payment at a cash register
b. Employee training
c. Checking a customer’s pulse and blood pressure
d. Serving a customer drinks at a bar
b. Employee training
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What are some issues to clarify regarding interviews?
What will be an ideal response?
The moral philosophy of utilitarianism is…
a. Only do what works and makes sense b. Society should focus only on the ‘best’ people in society c. Always act for the greatest good of the greatest number d. Provide people with the right tools and they will always do a good job
List five of the characteristics of learning organizations.
What will be an ideal response?
The assets minus the liabilities of a firm reflected on the balance sheet should total
A. to half of the profits. B. the sum of current liabilities. C. the number predicted by the pro forma balance sheet. D. to zero.