Which would be an appropriate action by the manager after discussing with a nurse the effect of frequent personal phone calls on client care?
1. Ask staff if the phone calls have decreased.
2. Arrange a follow-up meeting with the nurse.
3. Counsel all nursing staff regarding the limitations of personal phone calls.
4. Arrange to be out on the nursing unit when this nurse is working.
2
Explanation: 1. Arranging for a follow-up meeting allows for evaluation and communication regarding the
issue. The manager should monitor the situation, but including other staff and closely
observing the nurse is not a professional approach to address the issues. It may be necessary to
mention personal phone calls at the next staff meeting but if the issue is just with one nurse,
addressing it with all the staff may cause morale issues.
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