Developing, pricing, promoting, and delivering services are challenging because the quality of the service is often inconsistent. Organizations attempt to reduce this inconsistency by
A. exercising better hiring practices.
B. paying higher incentives to employees to encourage satisfactory performance.
C. providing standardization and training.
D. reducing the customer contact points in the service delivery process.
E. reducing incentives available to employees because of poor performance.
Answer: C
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Which of the following statements best describes current thinking regarding processes?
A) If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. B) Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. C) If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. D) Developing superior business processes requires a cross-functional and cross-organizational perspective.
_______________ are online marketplaces where buyers and sellers from around the world can exchange information, goods, services, ideas, and payments.
A. Dealer websites B. B2B e-commerce sites C. Online auction sites D. Contracting sites E. B2C e-commerce sites
Because restaurants have little room to store supplies long term, and because they can't store perishables long term anyway, most restaurants tend to rely on the just-in-time system of inventory control, at least for their perishable foodstuffs
Indicate whether the statement is true or false.
Companies A and C each reported the same earnings per share (EPS), but Company A's stock trades at a higher price. Which of the following statements is CORRECT?
A. Company A trades at a higher P/E ratio. B. Company A probably has fewer growth opportunities. C. Company A is probably judged by investors to be riskier. D. Company A must have a higher market-to-book ratio. E. Company A must pay a lower dividend.