When a business does not plan for productive client communication and customer service, that organization can expect:
A. As many problems to arise as in any other organization
B. Low expectations and many complaints
C. An average number of complaints about service
D. Good service from employees because people already know the importance of
customer service.
B
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With information available today in so many forms, electronic and otherwise, we have little need for informative speeches.
a. true b. false
The three types of ceremonial speaking are greetings, tributes, and farewells
Indicate whether the statement is true or false
Which of the following is a verbal way to signal the end of a speech?
A. "My last point is…" B. "Let me introduce my topic by…" C. "My next point is…" D. "In summary,…"
Our own level of _ ___________ enables us to distinguish between those emotions that are relevant to our choices and those emotions that are irrelevant and thereby improve decision making
Fill in the blank(s) with correct word.