Match the term with the best descriptor.
A. refers to personal knowledge or that knowledge contained in people's heads
B. organizes information into a visual pattern to show the relationship between factors in a problem
C. refers to knowledge which can be recorded, archived, codified, or embedded into products
D. group visualizes a detailed picture of an ideal situation, identifying both the key relationships and obstacles that will need to be addressed in order to influence eventual success
E. a diagram showing steps in a sequence of operations
F. a bar graph used to identify and separate major and minor problems
G. ideas are offered about a particular process or topic in an unrestrained manner by all members of a group
H. tool applicable to identifying and visualizing the relationships of significant influencing forces
I. refers to the efforts to implement changes to business processes as a means to improve performance
J. a list of ideas are labeled alphabetically and each group member prioritizes the list by writing a number beside each lettered idea
K. refers to temporary endeavors undertaken to produce a definite product or service
A. tacit knowledge
B. affinity diagram
C. explicit knowledge
D. mental imaging
E. flowchart
F. Pareto chart
G. brainstorming
H. force field analysis
I. process improvement
J. nominal group technique
K. project management
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