Which is an element of quality?

A. Free of deficiencies
B. Improves process uptime
C. Meets quantity goals
D. Improves safety performance


A. Correct. Quality of a product or service has two major elements: (1) being free of deficiencies and (2) satisfying stated or implied needs.
B. Incorrect. Quality of a product or service has two major elements: (1) being free of deficiencies and (2) satisfying stated or implied needs.
C. Incorrect. Quality of a product or service has two major elements: (1) being free of deficiencies and (2) satisfying stated or implied needs.
D. Incorrect. Quality of a product or service has two major elements: (1) being free of deficiencies and (2) satisfying stated or implied needs.

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