When writing business reports for outsiders (such as customers or suppliers), it is best to
A) use a more formal tone than you would for an internal audience.
B) use a less formal tone than you would for an internal audience.
C) include personal references such as "you" and "us."
D) use a great deal of idiomatic language.
E) use contractions whenever possible.
Answer: A
Explanation: A) A more formal tone is appropriate for longer reports, especially those that deal with controversial or complex information. You also need a more formal tone when your report will be sent to other parts of the organization or to outsiders, such as customers, suppliers, or members of the community.
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