Discuss the multi-pronged strategy a large Chicago bank used to reduce customer waiting times
What will be an ideal response?
The bank determined that adding more space and staff was not the optimal solution, as customer satisfaction had to be balanced against costs. The three-pronged strategy that the bank adopted included technological, human resources, and customer-oriented improvements. Technological improvements included an electronic queuing system that routed customers to the next available teller and helped match customers to appropriate staff. An officer-of-the-day program was also implemented to make human resources more responsible for queuing times that included cash incentives and new job categories. The customer-oriented improvements focused on the delivery system that included a quick-drops desk, extended lobby hours, and customer education on how to reduce waiting times.
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"BRIC" is an acronym for ________
A) Brazil, Russia, India, and China B) Bolivia, Russia, Indonesia, and China C) Brazil, Russia, Indonesia, and China D) Bolivia, Russia, India, and Canada E) Bolivia, Russia, Indonesia, and Canada
It is common for companies to establish a separate organization to deal with major accounts
Indicate whether the statement is true or false
If the auditor failed to confirm receivables when that should have been done and it may be too late to confirm now, what should the auditor do?
a. Issue an adverse opinion. b. Extend the previous work done on subsequent collections to help determine that the receivables existed and were properly valued at the balance sheet date c. Automatically decide that the previously issued audit report cannot be supported in light of the omitted procedures. d. Issue a disclaimer of opinion.
Genovese Contracting, Inc, agrees to build a warehouse for Hawthorne Wholesale Distributors. When Genovese runs into the types of difficulties that contractors ordinarily confront, Hawthorne agrees to pay extra compensation to overcome them. Regarding the agreement to pay more, a court would likely
a. enforce it. b. rescind it. c. order the parties to renegotiate it. d. not enforce it.