Which step should be done first for effective problem solving to occur?
1. Classify information into categories.
2. Brainstorm ideas about potential solutions.
3. Gather information to define the problem.
4. Categorize information in order of reliability.
3
Explanation: 1. Problem solving begins with collecting the facts, which provides clues to the scope and
solution of the problem. Classification of information into categories such as human factors
and technical problems occurs after information has been gathered. Brainstorming is used to
develop solutions after information about the problem is analyzed. The information cannot be
sorted into an orderly arrangement until it has been collected.
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