Which of the following is NOT an advantage resulting from a firm outsourcing its customer service process?
A) Specific detailed questions can be answered by the customer service representative.
B) The firm gains more control over the customer interface process.
C) Customer service labor costs are low.
D) Automated systems are replaced by human contact.
B
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According to the Department of Labor, a small business employs fewer than ______ workers.
a. 25 b. 50 c. 75 d. 100
Why is the term “follower” used infrequently in writings about adaptive leadership?
A. it is a derogatory term B. follower implies a submissive role C. it lessens the role of the leader D. adaptive leadership theory is not concerned with followers
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Indicate whether the statement is true or false
Which of the following is the most effective graphic for comparing quantities?
a. bar chart b. Gantt chart c. pie chart d. flow chart