High involvement products tend to be those that are expensive and visible to others.
Answer the following statement true (T) or false (F)
True
You might also like to view...
I am a leader who watches my staff carefully and stops them immediately when they make a mistake. I am using ______.
A. management by exception-passive B. management by exception-active C. intellectual stimulation D. contingent reward
Which is true with respect to request fulfillment and incident management?
A. Most companies use the same process to manage both incidents and service requests in an effective and efficient manner. B. Typically, management approval (e.g., financial approval) is needed to resolve incidents and fulfill service requests in a timely manner. C. Incidents are often prioritized differently from service requests, because customers typically view restoring service as more critical than adding a new service. D. Incident management provides input to and receives output from the knowledge management process; request fulfillment doesn't interact with the knowledge management process.
A self-service checkout stand at a grocery store is an example of?
a. Continuous improvement b. Service blueprinting c. Process automation d. Customer flow mapping
Which of the following is not a data-gathering tool from the operations consulting tool kit?
A. Work sampling B. Flowcharts C. Organization charts D. Factory blueprints E. Plant tours/audits