A discount offered as an inducement for prompt payment of an invoice is called a(n)
a. trade discount; b. invoice discount; c. early discount;
d. cash discount; e. none of these.
D
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Negative feedback ______.
a. is much easier to deliver if it is done quickly b. is much easier to receive if it is delivered quickly c. is sometimes necessary to help followers develop d. rarely helps followers to improve
All of the following are terms for material flow mapping except?
a. Process mapping b. Process flowcharting c. Value stream mapping d. Process value mapping
The Minnesota legislature passed a law requiring that employers allow each employee adequate time within each four consecutive hours of work to utilize the nearest convenient restroom. This law is
a. an executive order. b. an ordinance. c. a statute. d. a stare decisis.
The cycle of service chart lists a series of
A) highs and lows in providing customer service. B) moments of truth experienced by a customer. C) service problems encountered by a customer. D) times at which a product should be serviced.