Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?

a) Remain calm and try to empathize with the customer's situation
b) Be enthusiastic and energetic.
c) Plan for the customer's future needs and desires.
d) Keep the customer notified about work-in-progress.


A

Communication & Mass Media

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One way to understand the __________ of speech is to remember that a soprano voice is higher than a bass voice in music.

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A. statistics B. main ideas C. introduction D. conclusion

Communication & Mass Media