Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?
a) Remain calm and try to empathize with the customer's situation
b) Be enthusiastic and energetic.
c) Plan for the customer's future needs and desires.
d) Keep the customer notified about work-in-progress.
A
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Broadcasting is best described as
a. sending signals over airwaves b. reaching as many people as possible c. the television we all watch today d. the comingling of print and digital media
In the fall of 2012, how many of the top-rated 32 TV shows in the United States were NFL games?
a. 8 b. 16 c. 24 d. 31
One way to understand the __________ of speech is to remember that a soprano voice is higher than a bass voice in music.
A. pitch B. articulation C. rate D. volume
Subheadings are used to support the __________ of a speech.
A. statistics B. main ideas C. introduction D. conclusion