______ is the process of having two people or groups play opposing roles in a debate to better understand a proposal.
A. The dialectic method
B. Positive conflict
C. Devil's advocacy
D. Groupthink
E. Storming
A. The dialectic method
The dialectic method is the process of having two people or groups play opposing roles in a debate to better understand a proposal.
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Where was ITIL developed?
A. United States B. Australia C. Canada D. United Kingdom
A derivative lawsuit is brought by the board of directors on behalf of the corporation
Indicate whether the statement is true or false
The best-accepted axiom about keeping customers happy is to
A) keep prices lower than the competition. B) get involved in relationship selling. C) stay informed about what the competition is doing. D) maintain high-quality service.
Sales associates at Nordstrom are given a "personal" book to keep track of customers' names, telephone numbers, height and weight, likes and dislikes (e.g., color, style and texture preferences) and charge account numbers to help them become a personal shopper for the customer. In addition, sales associates have an open account to send thank-you notes or flowers to customers. By having a personal book and sending thank-you notes or flowers to customers, Nordstrom's sales associates are showing they care by emphasizing the ________ dimension to influence customer perceptions of Nordstrom's service quality.
A. Tangibles B. Assurance C. Reliability D. Empathy E. Responsiveness