The physician stands in the hallway speaking to the nurses in a loud voice saying, "I don't know why you nurses don't follow the orders I've written. Can't you read?" Which response by the nurse demonstrates assertiveness? (Select all that apply)
1.
"You're such a jerk. Lower your voice!"
2.
"We are all professionals here and there is no need to shout."
3.
"I know you're angry but your behavior is inappropriate."
4.
"If you would like to discuss the problem professionally we'll be glad to listen."
5.
"If you treat your wife like this I know why you're getting a divorce."
ANS: 2, 3, 4
"We are all professionals here and there is no need to shout," "I know you're angry but your behavior is inappropriate," and "If you would like to discuss the problem professionally we'll be glad to listen" are all statements that are assertive without being aggressive or passive.
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