Tactics to stop complacency include
A) shielding employees from unhappy customers.
B) reducing feedback from external sources.
C) making resources more visible.
D) giving pep talks.
E) setting stretch goals.
E) setting stretch goals.
Explanation: One common reason for complacency is a lack of sufficient performance feedback from external sources. Tactics to stop complacency include setting stretch goals, putting employees in direct contact with unhappy customers and shareholders, and distributing worrisome information to all employees.
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