Good customer service requires learning to never say no, even to an unreasonable request.
Answer the following statement true (T) or false (F)
False
Learn to say no to unreasonable requests in a confident, yet nonthreatening manner. Use the word "no" and offer an explanation if you choose to. In general, strive for win-win solutions. Work toward mutual understanding and the attainment of resolutions that allow the organization and the customer to succeed.
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Which of the following is not a reason for a client to employ cash management techniques?
a. Speed the collection and deposit of cash. b. Reduce the effect of compensating balances. c. Reduce the amount of paperwork. d. Automate the cash management process.
A company with 100,000 authorized shares of $4 par common stock issued 40,000 shares at $8. Subsequently, the company declared a 4% stock dividend on a date when the market price was $12 a share. What is the amount transferred from the Retained Earnings account to Paid-in Capital accounts as a result of the stock dividend?
A) $12,800 B) $19,200 C) $32,000 D) $48,800
An intentional tort is one in which the defendant is involved in a(n) ________
A) careless action that can harm the plaintiff B) purposeful action that can harm the plaintiff C) action that is so inherently dangerous that no amount of due care can make it safe D) civil wrong that fails to meet the standard of care that a reasonable person would meet
Many profitable firms fail because of lack of cash.
Answer the following statement true (T) or false (F)