Apologizing for mistakes in a bad news business message ________

A) is never a good idea
B) creates adverse publicity for the business
C) can only harm the company's bottom line
D) is ethical, but not good for business
E) can have a positive effect


Answer: E
Explanation: E) Some think an apology is dangerous because it could imply legal liability, but research shows that a well-timed, strategically worded apology can improve a company's image, facilitate forgiveness, and even decrease damages if the case goes to court.

Business

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A(n) ____________________ is the notification to the payee that the bank has collected interest on a note and added the amount to the payee's account

Fill in the blank(s) with correct word

Business

In profitability analysis, absolute numbers are more meaningful than relative numbers because the analyst needs to know if one firm earned more dollars than the other

Indicate whether the statement is true or false

Business

One of the most striking recent example of Internet activism stemmed from ________

A) consumers who traveled via Alaska Airlines B) political activists throughout the Middle East who brought down dictators C) Ralph Nader's Unsafe at Any Speed D) Chinese anger about Coca-Cola translating to "bite the wax tadpole"

Business

Which of the following is not one of the costs of stress?

a. Lowers productivity b. Compromise effectiveness c. Keeps the quality of work consistent d. Safety of work life

Business